EXCHANGE POLICY
WE STRIVE TO MAKE OUR CUSTOMERS HAPPY WITH THEIR PURCHASE. BUT WE KNOW SOMETIMES THINGS HAPPEN. IF YOU NEED TO EXCHANGE YOUR PURCHASE WITHIN 14 DAYS OF ORDER BEING RECEIVED THEN RETURN IT FOR A SITE CREDIT. ALL WE ASK IS FOR THE PRODUCT YOU ARE REQUESTING TO RETURN BE IN RESELL-ABLE CONDITIONS TO BE ELIGIBLE.
ONCE THE RETURNED ITEM IS RECEIVED WE WILL GIVE YOU SITE CREDIT FOR THE COST OF THE ITEM, EXCLUDING ANY SHIPPING COSTS. YOU'LL BE RESPONSIBLE FOR THE SHIPPING CHARGES ASSOCIATED WITH SENDING THE RETURN BACK TO US. THE ORIGINAL SHIPPING COST IS NON-REFUNDABLE.
PLEASE ALLOW 7 BUSINESS DAYS FOR EXCHANGES TO BE PROCESSED.
WE DO NOT REPLACE OR EXCHANGE ITEMS THAT ARE DAMAGED DUE TO DOGS CHEWING ON LEASHES, BUCKLES OR ANY OTHER PARTS OF THE PRODUCTS. WE WILL NOT REPLACE OR EXCHANGE ITEMS FOR WRONGFUL MEASUREMENTS AT THE TIME OF ORDERING (PLEASE MAKE SURE YOU ARE PROPERLY MEASURING BEFORE PLACING ORDER)
TO BE ELIGIBLE FOR A EXCHANGE THE ITEMS NEED TO BE IN BRAND NEW, HAIR-FREE, UNALTERED, UNDAMAGED (UNLESS DEFECT) AND UNWASHED CONDITION. ITEMS NEED TO BE RETURNED WITHIN 14 DAYS OF THE RECEIVE DATE FOR A ON SITE EXCHANGE.
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